Certificate III in Retail

SIR30216Certificate III in Retail

SIR30216 Certificate III in RetailCourse Code: SIR30216Certificate III in Retail

Now is the time to up-skill your skills and knowledge with a SIR30216 Certificate III in Retail. In this course, you’ll learn how to provide customer care, deal with the public, use retail technology, provide product and service advice, and handle money. You will be able to pursue work in various retail store settings, such as speciality stores, supermarkets, department stores and retail fast food outlets.

  • Studying Online
  • Payment Option
  • Nationally Recognised
  • Student Assistance Program
  • Funding Available
  • Learning Method

    Classroom / Distance/Correspondence / Workplace
  • Duration

    This course can be completed in 6 – 9 months
  • RTO's

    This course is delivered by one of the following Kirana Colleges Registered Training Organisations Kirana Training Pty Ltd RTO ID 52247 and Insight Training Group Australia Pty Ltd RTO ID 32142.

Course Requirements

To attain the SIR30216 Certificate III in Retail, 13 units must be successfully completed comprising of 8 core and 5 elective units.

Qualification Pathway

At the completions of the SIR30216 Certificate III in Retail, individuals may undertake the following qualifications.

Entry Requirements

There are no entry requirements for this qualification. Individuals may undertake this qualification with little or no experience in the industry.

It is preferred that the students have obtained a minimum of a year 10 level School Certificate or equivalent and the will be required to undertake a LLN and achieve an exit Level 2 or above score within the Australian Core Skills Framework assessments in Reading and Numeracy, which will show that they have the capability to be successful in the course.

Student Selection Process

The student selection process is designed to ensure that students or trainees are enrolled in the qualification that best meets their needs.

Selection criteria will take into account various factors when deciding upon which students/trainees will be offered places in the program including;

  • The student or trainee needs and desired outcomes
  • The ability and commitment of the student or trainee to complete the course;
  • Eligibility requirements listed in the applicable National Training Package;
  • Students existing ability in the ACSF core skills, (learning, reading, writing, oral communication and numeracy)

Students or trainees not meeting these requirements will be directed to more suitable qualifications or skill development programs.

After completing this course you can pursue a career as a:

  • Customer service assistant
  • Point-of-sale operator
  • Senior sales assistant


Unit CodeUnit Description
SIRXCEG001Engage the customer
SIRXCEG002Assist with customer difficulties
SIRXCEG003Build customer relationships and loyalty
SIRXCOM002Work effectively in a team
SIRXIND001Work effectively in a service environment
SIRXRSK001Identify and respond to security risks
SIRXSLS001Sell to the retail customer
SIRXWHS002Contribute to workplace health and safety


Unit CodeUnit Description
SIRXIND003Organise personal work requirements
SIRRINV001Receive and handle retail stock
SIRRMER001Produce visual merchandise displays
BSBCUE301Use multiple information systems
SIRRRTF001Balance and secure point-of-sale terminal

Queensland Certificate 3 Guarntee – for students residing in Queensland

Funding for this qualification may be available through the Certificate 3 Guarantee, a subsidised training program offered by the QLD Government. Certificate 3 Guarantee funding for this qualification is available to eligible students through Registered Training Organisations: Kirana Training Pty Ltd RTO ID 52247 and Insight Training Group Australia Pty Ltd RTO ID 32142.

Queensland Certificate 3 Guarantee Funding Eligibility



The information provided in the form below will be kept in accordance with Australian Privacy laws and our Privacy Policy.

What Kirana Workforce Development Offers

  • QualityInvestment in people to the highest industry standard is delivered
  • DiscoveryUncover the hidden passion of your people
  • GrowthUnlock the potential of your business to grow strength to strength on the back of your people and products
  • ConfidenceWe've more than 7 year's experience in delivering relevant skills to an array of industry partners
  • SupportKirana will work with employers to ensure training isn't a financial burden to business

Client Testimonials

"My learning experience with Kirana has been an amazing journey. I feel I have learnt a lot and am far more confident in my role in Aged Care and now have the knowledge to further my career… Kirana is a wonderful learning centre and I will definitely be recommending it to everyone I talk to."
Margaret Cooper
CHC40108 Certificate IV in Aged Care

Registered TrainingOrganisation

Our RTOs offer qualifications that are nationally recognised across a different range of industries.

WordPress Image Lightbox Plugin