Certificate II in Retail Services

SIR20216Certificate II in Retail Services

SIR20216 Certificate II in Retail ServicesCourse Code: SIR20216Certificate II in Retail Services

Get started down the pathway to your career in retail with a SIR20216 Certificate II in Retail Services. With this qualification under your belt, you will be able to perform roles such as frontline team member, customer service assistant and point-of-sale operator. This course has no entry requirements and includes the prospective of thousands of job openings over the years. Secure your future career now with a Certificate II in Retail Services.

  • Studying Online
  • Payment Option
  • Nationally Recognised
  • Student Assistance Program
  • Funding Available
  • Learning Method

    Blended / Classroom / Workplace
  • Duration

    This course may be completed in 6 – 12 months
  • RTO's

    This course is delivered by one of the following Kirana Colleges Registered Training Organisations; Kirana Training Pty Ltd RTO ID 52247 and Insight Training Group Australia Pty Ltd RTO ID 32142.

Course Requirements

To attain the SIR20216 Certificate II in Retail Services, 12 units must be successfully completed comprising of 7 core and 5 elective units.

Qualification Pathway

After achieving this qualification individuals may undertake:

SIR30216 Certificate III in Retail.

Entry Requirements

There are no entry requirements for this qualification. It is preferred that the student or trainees have obtained a minimum of a School Certificate or equivalent.

Student Selection Process

The student selection process is designed to ensure that students or trainees are enrolled in the qualification that best meets their needs.

Selection criteria will take into account various factors when deciding upon which students/trainees will be offered places in the program including;

  • The student or trainee needs and desired outcomes
  • The ability and commitment of the student or trainee to complete the course;
  • Eligibility requirements listed in the applicable National Training Package;
  • Students existing ability in the ACSF core skills, (learning, reading, writing, oral communication and numeracy)

Students or trainees not meeting these requirements will be directed to more suitable qualifications or skill development programs.

After completing this course you can pursue a career as a:

  • Customer service assistant
  • Fulfilment assistant
  • Point-of-sale operator
  • Sales assistant
  • Stock processing assistant
  • Stock replenishment assistant


Unit CodeUnit Description
SIRXCEG001Engage the customer
SIRXCOM001Communicate in the workplace to support team and customer outcomes
SIRXIND001Work effectively in a service environment
SIRXIND003Organise personal work requirements
SIRXPDK001Advise on products and services
SIRXRSK001Identify and respond to security risks
SIRXWHS002Contribute to workplace health and safety


Unit CodeUnit Description
SIRRINV001Receive and handle retail stock
BSBWOR204Use business technology
SIRXSLS002Follow point-of-sale procedures
SIRRMER001Produce visual merchandise displays
SIRXIND002Organise and maintain the store environment

Work Placement

To be assessed as competent in this qualification, students are required to undertake 2 weeks (10 Days or 70 hours) (or the equivalent part time) placement.

Queensland Certificate 3 Guarantee – for students residing in Queensland

Funding for this qualification may be available through the Queensland Certificate 3 Guarantee, a subsidised training program offered by the QLD Government. Certificate 3 Guarantee funding for this qualification is available to eligible students through our Registered Training Organisations: Kirana Training Pty Ltd RTO ID 52247 and Insight Training Group Australia Pty Ltd RTO ID 32142.

Queensland Higher Level Skills Funding Eligibility



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Our RTOs offer qualifications that are nationally recognised across a different range of industries.

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